FAQ’s

Yes, friends and family are welcome to visit at any time.

Our property has some furnishings, such as a bed, wardrobe, drawers and bedside cabinets. We can assist tenants in choosing their own furniture. We also encourage tenants to personalise their home to reflect their preferences, as allowed by their tenancy agreements.

To access supported living services, individuals eligible for funding should contact their local authority. You can also visit our funding and referrals page for more information.

Supported living allows individuals to maintain their independence while receiving support in key areas. Each person manages their own tenancy and bills, creating a blend of assistance and autonomy. Support can range from a few hours a week to 24-hour care, depending on individual needs. Services include:

• Community inclusion
• Help with domestic tasks like cooking, cleaning, and shopping
• Personal care and medication management
• Financial management and budgeting
• Accessing education and employment opportunities
• Social and leisure activities
• Maintaining relationships and building new ones
• Supporting healthy lifestyles

Tenants pay for their accommodation, typically through housing benefits, which are paid directly to the housing provider. The support services provided by Cole Park Care are funded separately, through direct payments or local authority/NHS funding. The cost of support depends on individual needs, determined by a thorough assessment.

Tenants are responsible for their daily living expenses such as food, clothing, and utilities. They also pay for any additional outgoings like contents insurance, internet access, and a TV license.

Supported living is a service that helps individuals live as independently as possible, while receiving tailored support to meet their personal needs. Each person has their own home and tenancy agreement, while accessing the necessary support to ensure they live fulfilling lives and achieve their goals.

Our home is modern, comfortable, and equipped to keep you safe. Located conveniently near amenities and transport links with communal facilities for a shared living experience.

In supported living, individuals live in their own homes with tenancy agreements, managing their living costs and bills with staff support. This arrangement offers greater independence and personal space. In contrast, residential care typically involves shared living arrangements where the service manages most of the daily responsibilities.

Supported living is available to adults over the age of 18 who require support to live independently. At Cole Park Care, we support individuals with a wide range of needs, including:

• Autism
• Learning disabilities
• Mental health conditions
• Physical disabilities
• Acquired brain injuries (ABI)
• Complex needs
• Behaviours that may challenge

The landlord is responsible for most repairs. However, tenants may be responsible for repairs if there is deliberate damage, as outlined in their tenancy agreements.

Our services are regulated by the Care Quality Commission (CQC) in England. We also maintain high internal standards through our own quality teams, ensuring that the support we provide is consistently excellent.